I have to tell you that I am appalled at customer service in most dining establishments lately. It seems , no matter if its a small cafe or a national chain, that the servers simply do not understand that they are present to insure our experience is a good one. I was at an authentic Mexican restaurant yesterday that we have been going to for a while and they now are offering a “dollar menu” on Mondays. So we were ordering off the dollar menu and loved the service we were getting from our server, however the table adjacent to ours was doing the same and I loudly heard their server walk off and say” That’s a dollar, That’s a dollar, and That’s a dollar..Oh my God”. I began thinking to myself ” I am not certain that this young woman is in the right business.”
You know as I am in and out of businesses across Florida I see this over and over. It really is a sad state of affairs to know that in this weak economy folks are still going out and spending their hard earned money, only to receive service that is way below par.
There are literally thousands of talented people looking for work and yet we have to put up with people who serve us, who seem to not care about the precious job that they have. I would encourage all managers out there to strongly evaluate your employees service and if you find it to be unsatisfactory, please do something about it. I strongly recommend a book titled “QBQ” By John G Miller. Read it and see how your organization improves.